Privacy Policy

Effective Date: July 14, 2026

OKC Residential, LLC (“OKC Residential,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.okcres.com, submit a rental application, contact us, communicate with us by telephone, email, or text message, access the resident portal, or otherwise use our property-management and rental services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact and identification information

Full name

Mailing address

Residential address

Email address

Telephone or mobile phone number

Date of birth

Driver's license or state-issued identification information

Social Security number or other government-issued identifiers

Electronic signature

Rental application and screening information

Current and previous residences

Rental history

Employment information

Income and financial information

References

Household and occupant information

Vehicle and pet information

Emergency contact information

Credit history or credit-screening information

Criminal-background or public-record screening information, where permitted by law

Information regarding rental qualifications and eligibility

Supporting documents submitted with an application

Resident and lease information

Lease and rental-agreement information

Rental payment history

Account balances

Maintenance requests

Property access information

Communications regarding your tenancy

Inspection, repair, and property-management records

Notices and other documents related to your rental account

Payment information

We, or our service providers, may collect information necessary to process rent, deposits, fees, or other payments, including:

Bank account information

Credit or debit card information

Billing address

Payment amounts, dates, and transaction history

Payment information may be collected and processed directly by third-party payment processors. OKC Residential may not directly store complete payment-card or bank-account credentials.

Communications

We may collect information contained in communications you send to us, including:

Emails

Text messages

Telephone communications

Contact-form submissions

Customer-service inquiries

Maintenance requests

Documents, photographs, or attachments you provide

Website and technical information

When you visit our website or resident portal, we, or our service providers, may automatically collect:

Internet Protocol address

Browser type

Device type

Operating system

Pages viewed

Links clicked

Dates and times of website visits

Referring website

Account log-in activity

Cookie and similar technology information

General location information derived from your device or IP address

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you complete a rental application

When you create or use a resident account

When you submit a contact form

When you request information about a rental property

When you sign a lease or other document

When you make a payment

When you submit a maintenance request

When you call, email, text, or otherwise communicate with us

Through cookies, server logs, analytics tools, and similar technologies

From property owners, managers, vendors, references, or prior landlords

From credit bureaus, tenant-screening companies, background-screening providers, and public records, where legally permitted

From payment processors, banking institutions, insurance providers, and other service providers

Through Buildium or other property-management technology used to operate our website and resident portal

3. How We Use Personal Information

We may use personal information to:

Respond to questions and requests

Provide information about available rental properties

Process and evaluate rental applications

Verify identity, employment, income, rental history, references, or other application information

Obtain tenant, credit, criminal-background, eviction, or other screening reports where authorized and permitted by law

Determine rental eligibility

Prepare, administer, renew, or enforce leases and other agreements

Create and manage resident accounts

Process rent, deposits, fees, refunds, and other transactions

Communicate about applications, leases, payments, balances, inspections, maintenance, repairs, property access, emergencies, and other account matters

Send customer-care, account-notification, and marketing communications when permitted

Provide maintenance and property-management services

Protect residents, applicants, employees, vendors, properties, and business operations

Detect and prevent fraud, unauthorized access, unlawful conduct, and security incidents

Maintain business, tax, accounting, insurance, and legal records

Enforce our agreements and policies

Exercise or defend legal claims

Comply with applicable laws, regulations, court orders, governmental requests, and legal obligations

Operate, secure, analyze, and improve our website, resident portal, and services

4. SMS and Mobile Messaging

When you provide your mobile telephone number and affirmatively opt in to receive text messages, you consent to receive SMS or MMS messages from OKC Residential, LLC at the number provided.

Messages may include:

Rental-property inquiries

Application updates

Customer-care communications

Resident account notifications

Payment reminders

Lease-related notices

Maintenance and inspection updates

Property access information

Emergency or safety-related notices

Marketing messages, when you have provided any consent required by law

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of submitting a rental application, entering into a lease, purchasing services, or renting a property.

You may opt out of receiving text messages at any time by replying STOP. After you submit an opt-out request, you may receive one final message confirming your request. You may reply HELP for assistance or contact us using the information provided in the “Contact Us” section below.

Carriers are not liable for delayed or undelivered messages.

Mobile opt-in information, SMS consent, and telephone numbers will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may provide mobile information to service providers that help us deliver text messages, but only to the extent necessary to provide those communications. These providers are not authorized to use mobile opt-in information or telephone numbers for their own marketing purposes.

5. Cookies and Similar Technologies

Our website and resident portal may use cookies, web beacons, server logs, analytics technologies, and similar tools.

These technologies may be used to:

Operate and secure the website

Authenticate resident accounts

Remember settings and preferences

Understand how visitors use the website

Diagnose technical problems

Measure website traffic and performance

Improve website functionality and user experience

Prevent fraud and unauthorized activity

You may be able to control or disable cookies through your browser settings. Disabling cookies may cause certain portions of the website or resident portal to operate incorrectly or become unavailable.

6. How We Share Personal Information

We do not sell personal information.

We may disclose personal information when reasonably necessary for legitimate business, property-management, legal, or operational purposes, including to:

Property-management and technology providers

We use Buildium and may use other software or hosting providers to operate our rental listings, applications, resident accounts, communications, payments, documents, and property-management services.

Screening and reporting providers

We may disclose applicant information to credit bureaus, tenant-screening companies, background-check providers, employment or income-verification providers, prior landlords, references, and other entities involved in evaluating a rental application, where authorized and legally permitted.

Payment and financial service providers

We may share information with banks, payment processors, merchant-service providers, and other financial institutions that process rent, deposits, application fees, or other payments.

Property owners and business partners

We may share information with property owners, authorized managers, maintenance personnel, contractors, insurance providers, attorneys, accountants, and other professionals involved in managing or protecting a rental property or our business.

Government and legal authorities

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law

Respond to a subpoena, court order, warrant, or governmental request

Enforce a lease, contract, or other legal right

Investigate suspected fraud, unlawful activity, or a security concern

Protect the safety, property, rights, or interests of OKC Residential, our residents, property owners, applicants, employees, vendors, or others

Business transfers

Information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, transfer of property-management responsibilities, bankruptcy, or similar business transaction.

Service providers are permitted to access personal information only as reasonably necessary to perform services for us and are expected to protect that information.

Mobile opt-in information, SMS consent, and telephone numbers are excluded from sharing with third parties or affiliates for marketing or promotional purposes.

7. Third-Party Services and Links

Our website may link to or integrate with websites and services operated by third parties, including Buildium, payment processors, screening providers, mapping services, and other vendors.

Third parties maintain their own privacy policies and information-security practices. We encourage you to review the privacy policy of any third-party service before submitting information through it.

This Privacy Policy applies to information controlled by OKC Residential and does not replace a third party's independent privacy policy.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Process applications

Manage tenancies and properties

Provide requested services

Maintain financial and business records

Resolve disputes

Enforce agreements

Protect against fraud or legal claims

Meet insurance, accounting, tax, and regulatory obligations

Comply with applicable law

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

Information that is no longer required may be deleted, destroyed, or de-identified, subject to legal and operational requirements.

9. Data Security

We and our service providers use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your resident-portal credentials and should notify us promptly if you believe your account or personal information has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you

Request that inaccurate information be corrected or updated

Request deletion of certain personal information

Request a copy of certain personal information

Withdraw consent where processing is based on consent

Opt out of marketing emails or text messages

Ask questions about how your personal information is collected, used, or disclosed

These rights may be subject to exceptions. For example, we may retain information when necessary to complete a transaction, manage an active or former tenancy, comply with legal obligations, maintain financial records, prevent fraud, or establish or defend legal claims.

To submit a privacy request, contact us using the information listed below. We may need to verify your identity before completing a request.

You may also access or update certain account information by signing into your resident portal.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Marketing Choices

You may unsubscribe from marketing emails by using the unsubscribe instructions included in the message.

You may opt out of text messages by replying STOP.

Even after opting out of marketing communications, we may continue to send non-marketing communications that are necessary to manage an application, lease, payment, maintenance request, resident account, property-related issue, or other existing business relationship.

12. Fair Housing and Application Information

Information submitted in connection with a rental application will be used for legitimate housing and property-management purposes.

OKC Residential intends to process rental applications and provide housing-related services in accordance with applicable federal, state, and local fair-housing and anti-discrimination laws.

13. Children's Privacy

Our website and services are intended for adults seeking housing or managing a rental relationship. We do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

Information concerning minors may be collected from a parent, legal guardian, applicant, or resident when reasonably necessary to identify proposed or authorized occupants of a rental property.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, legal obligations, or information practices.

When we make changes, we will post the updated Privacy Policy on our website and revise the effective date shown above. Your continued use of the website or our services after an updated policy is posted is subject to the revised policy.

15. Contact Us

For questions about this Privacy Policy, to update your information, or to submit a privacy request, contact:

OKC Residential, LLC
Website: www.okcres.com
Email: okcresidential@gmail.com
Telephone: 405-253-5340
Mailing Address: PO Box 892514, OKC, OK 73189

For questions specifically concerning your Buildium resident account or information processed through the resident portal, you may contact OKC Residential first so that we can assist with the request.